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FAQ's

Need to know more, I'm sure we can help, scroll down for answers to all your OOSH questions below... You know you want to!

 

ORDERING

Can I place an order over the phone?

You most certainly can, please call our Shannon Store, between 10am to 5pm, seven days a week on 063628080 (+6463628080 for international callers).  Don't forget to have your credit card details handy, no heavy breathing!

I cannot process my online order?  

Please call our Shannon Store, between 10am to 5pm, seven days a week on 063628080 (+6463628080 for international callers).  Don't forget to have your credit card details handy.  For out of hours queries you are welcome to email us here at OOSH on 'headoffice@ooshshop.co.nz' 

Do I need an account to place an online order?  

No.  Purchasing online your details will automatically be added to our database for future specials and birthday offers.

Do you sell vouchers online?  

Sure do click here to purchase yours. Great gifts, tell your partner!

 

PAYMENT

How can I pay for my online order?

OOSH accepts VISA, Mastercard and Paypal.  Sorry we cannot accept layby or vouchers for online orders.

Is it safe to use my credit card online at OOSH?

As safe as we can get it.  OOSH use Paypal Credit Card facility to process online transactions. 

Is my personal information kept private?

OOSH do not pass on our precious customer information to anyone.

What do OOSH do with my personal information?

OOSH send out a fortnightly customer newsletter emailed to everyone on our mailing list. The email contains new designs, specials, upcoming events and birthday offers.  If you don't want to receive our special OOSH offers, just click on the unsubscribe button at the bottom of the email.  

Your information also helps us to understand our customers better and ensure we can provide you with the OOSH Experience you've come to know and love... Love you long time!

 

STOCK

What I want is out of stock in my size, what can I do?  

You are welcome to call our Shannon Store, between 10am to 5pm, seven days a week on 063628080 (+64063628080 for international callers) they may have an alternative they can offer you. Regularly check out our Facebook Experience page, you'll see new stock appearing daily, 3 Day SALES and some great style info.  We may not have what you want now, but I beat we have something equally as good.

How come there is sold out clothing on the web?

OOSH manufacture an exclusive range of NZ Made garments, this means only small amounts of each colour and style are available.  Our stock sells out fast, if you want something it is best to buy it there and then, because you may not get another chance. Sometimes if there is enough demand a style will be re-run in an alternative fabric or with minor design tweaks to keep our OOSH wear up to trend and you looking OOSHilicious.

 

SIZING AND STYLE

How do I know what size fits me?  

We design our clothes to flatter and fit woman of all shapes and sizes.  If you are unsure about your size click here to check out our OOSH sizing chart.

I'm confused about what to wear?

You are welcome to attend one of Suzie's entertaining comedy What Not to Wear shows, about empowering woman. Remember to embrace what ever size you are, love the skin you are in. Suzie's approach to life is full on personality plus, that empowers others with open and honest discussion.  Bring a spare pair or knickers, because you'll wet yourself laughing.  But come away inspired to face the world head on.  

I prefer more personalised one on one Body Shape advice?

Contact the store closest to you for a personalised OOSH Styling session with one of our lovely Stylists.   They will help you to hide your icky areas and promote your yummy ones. Phew no more stress about wobbly bits, flabby dangles or mummy tummy's. Click here to see a list of stores.

Could I bring a group of friends to an OOSH Styling Session?

You most certainly can.  To allow us to pay full attention to you and your friends please book a time for your visit.  Our Senior Stylists will be able to help everyone in a light hearted and fun atmosphere.  Let us know if its a special occasion like pre-wedding shopping, baby shower, birthday, book club girls or work do and we'll do our best to make your group welcome and enjoy their OOSH Experience. Click here to see a full list of OOSH stores?

OOSH like to pay it forward to the service workers in our communities.  Those ladies that are always there when you need them, like our nurses, teachers and the hospice community. To celebrate their contribution OOSH open for late night shopping get togethers.  With raffle proceeds donated to the charity.  Its always a fun night with laughs, nibbles and a glass or two.

 

SHIPPING

SHIPPING WITHIN NEW ZEALAND

What does shipping in New Zealand cost?

Yeah FREE SHIPPING on all orders over $50 within New Zealand.

For all orders under $50 a shipping fee of $7.50 will be charged for anywhere in New Zealand.

Do you ship to rural addresses?

Yes we do ship to rural addresses and hey no additional rural charges apply.  

Do you ship to PO Boxes?

Sorry we are unable to ship to PO Boxes.

How long will it take to receive my order?

OOSH use Toll to ship your order.  Your order should be delivered to you within five working days.  For delivery to rural addresses please add an extra day or two.

Occasionally we source our orders from other OOSH stores, this can add a small delay of 1-2 days to our delivery time.

Orders are not shipped on weekends.  

If there is any problem with dispatching your order on time we will contact you.  Please include your contact number when placing an order to help us get in touch with you easily.

What if my parcel doesn't arrive within 5 working days?  

Please email us with your details to 'headoffice@ooshshop.co.nz' we'll get in touch with Toll and see whats happened.  Sometimes there can be delays in delivery to rural addresses, this is out of our control.

Do you deliver overseas?

Currently sorry we don't, but are in the process of getting it sorted... watch this space.

 

 

RETURNS

Can I return or exchange items that I purchased on sale?  

There is no return or exchange for sale items. For our full Return and Exchange Policy, click here.  

How do I return or exchange an item?

Please call our ladies in the Shannon Store between 10am to 5pm, seven days a week on 063628080 (+6463628080 for international callers).  

How long will it take to receive my return refund?

5-10 working days from receipt of your package.

Can I return OOSH Gift certificates?

No

What if my item is faulty?  

If the goods are faulty we will gladly meet our obligations under the Consumer Guarantees Act. The original receipt must be provided for ANY returned garments as proof of purchase.

 

 

STORE LOCATIONS

Where can I find your stores?

OOSH currently have stores in Cambridge, Napier, New Plymouth, Shannon, Te Awamutu and Woodville.  The exciting news is that we are planning some more, watch this space! Click here for current store locations.

 

GIFT WRAPPING

Sorry currently we do not provide a Gift Wrapping Service.  We do not charge for packaging and Shipping is free for all orders over $50.   If you would like a special message included in your parcel just let us know and we'll sort that for you.

 

CAREERS

Do you want to work for a progressive, caring and inspiring organisation, one that truly cares. A company that values you as an individual, proactively empowers woman and passionately supports NZ Made?  

Check out our Careers page by clicking here.

 

MANUFACTURING

Where are your clothes made?  

In New Zealand of course and super proud of it.  OOSH started a small sewing factory in Napier New Zealand a few years ago, this helped us to improve our quality, respond to market demand and keep Kiwis in work.  Our sewing factory SEW OOSH now employs twice as many staff and pumps out a huge amount of NZ Made and NZ Designed garments every week to keep our stores stocked and ready for you, our favourite OOSHies. Want to learn more about our factory SEW OOSH click here.

Where do your fabrics come from?  

Where possible OOSH source our fabrics from New Zealand companies.  In fact some of our fabrics come from a small New Zealand town just 15 minutes away from our first OOSH store in Shannon.  Yes sometimes we need to source fabrics from other countries, but only because we can't get what we need in New Zealand.

 

The OOSH EXPERIENCE

Why is your company name OOSH?

Years ago we purchased our first store in small town Shannon New Zealand.  The store got tagged, you know where naughty people spray paint on buildings.  Our store got tagged with the name OOSH.  We thought it was so cool, we kept the name.

What does OOSH mean?

The urban dictionary's translation is "an interjection expressing excitement".  We prefer to think of it as an awesome company, with awesome people, empowering even more awesome customers... you our OOSHies (affectionate name for our customers).  

Who owns OOSH?

Suzie and Kiwi Johnson, born and breed New Zealanders.  Mum and dad to Buster, Angus, Murphy, Pipi and Scarlet.  Plus owners of Nelson and Lucky (the dogs), Peaches Cinnamon Pie (the pig), Big Vick and Polly (the horses) also six chooks, four sheep and a lamb.  While personally taking care of the stores in six towns and the extended OOSH family that comes with it.  You can well imagine we have a very full and busy life and love it that way.  The more the merrier... Bring it on!

What is the OOSH philosophy and beliefs?

How do we do this

  • Provide NZ Made and NZ Designed clothing at fantastic prices... OOSH!

 

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